Cultural capability (CQ) has become a critical competency in the 21st century as customers and the talent pool becomes increasingly diverse. All organisations need CQ to be able to know their customers and clients and to be able to relate to co-workers and to manage staff as NZ continues to transform. IQ and EQ are no longer enough, and this is where we come in!
Each training programme is tailored to meet the needs of an organisation. Our sessions can vary from one-on-one coaching for CEOs, boards and senior managers or cultural change champions, through to group workshops for all staff. We can start by undertaking a CQ audit to determine how much cultural capability an organisation has and what gaps need to be filled with training. We will also deliver best practical guidance on how to improve your own and your organisation’s CQ by growing awareness of unconscious bias, and by participating in practical exercises which will develop your CQ skills and knowledge. The training is practical and effective in developing cultural competence.
A subset of this training, which is particularly useful in the New Zealand context, is Asia Capability Training. This training focuses on Asian history and culture and provides participants with an understanding of how to properly engage with Asian businesses, customers, or employees.
The Superdiversity institute has trained a range of organisations and office holders including:
- Institute of judicial Studies
- Tenancy Mediators and the Tenancy and Investigation team at MBIE
- Labour Inspectorate for Employment New Zealand
Contact us today about how we can help your organization:
info@superdiversity.org
Case study with nib nz
Superdiversity Institute provided Asia Capability training to nib which involved convening 7 two-hour in house training sessions with all nib employees. The training included:
- Describing the importance of Asia Capability in New Zealand’s market;
- Providing a background on Chinese and Indian history, custom, and cultural practices;
- Practical guidance on how to attract recent migrants from China and India as customers to the business;
- Practical guidance on how to attract recent migrants from China and India as employees to the business; and
- Information on engaging with Chinese and Indian businesses
nib has always valued cultural capability and, given our increasingly diverse staff and customers, must grow that capability.
We have learned a lot about our cultural capability at nib from participating in the CQ audit and I am delighted at the high level of engagement from our team members.
We now know nib is diverse and our team speaks 50 languages. This cultural capability is fantastic. My senior management team and I are happy to recommend the Superdiversity Institute’s CQ Audit, Report and CQ Qualmark as a great way to add value to businesses that value cultural competence.
The report the Superdiversity Institute wrote us analysing the results of the CQ Audit) was pragmatic, incisive and helpful. It identified the low-hanging fruit which we are implementing with good results, along with training in CQ and subconscious bias.
I am very happy to recommend the Superdiversity’s CQ services.
Robert Hennin
Chief Executive Officer
nib New Zealand