Cultural Intelligence (CQ) Training

The Superdiversity Centre also provides training in cultural intelligence. Cultural intelligence is the capability to relate and work effectively across cultures. The World Economic Forum Report cited cultural literacy and awareness as two of 16 key skills needed to succeed in the Twenty-first Century.

Cultural training can vary from one-on-one coaching for CEOs, boards and senior managers or change champions, through to group workshops. The SDC can undertake CQ audits to determine how much cultural capability an organisation has and what gaps need to be filled with training.

We also advise on how best to develop a culturally intelligent organisation.

The Superdiversity Centre provides specific training focused on different cultures (Maori, Pacifica and Chinese, for example). The training is practical and effective in developing cultural competence.

Each training programme is tailored to meet the needs of your organisation, whether you are seeking to enter a foreign market, attract new superdiverse customers to your business, or recruit superdiverse employees.

A subset of this training, which is particularly useful in the New Zealand context, is Asia Capability Training. This training focuses on Asian history and culture and provides participants with an understanding of how to properly engage with Asian businesses, customers, or employees.

Contact us today about how we can help your organisation.

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Case study with nib nz

Superdiversity Centre provided Asia Capability training to nib which involved convening 7 two-hour in house training sessions with all nib employees. The training included:

  • Describing the importance of Asia Capability in New Zealand’s market;
  • Providing a background on Chinese and Indian history, custom, and cultural practices;
  • Practical guidance on how to attract recent migrants from China and India as customers to the business;
  • Practical guidance on how to attract recent migrants from China and India as employees to the business; and
  • Information on engaging with Chinese and Indian businesses

nib has always valued cultural capability and, given our increasingly diverse staff and customers, must grow that capability.

We have learned a lot about our cultural capability at nib from participating in the CQ audit and I am delighted at the high level of engagement from our team members.

We now know nib is diverse and our team speaks 50 languages. This cultural capability is fantastic. My senior management team and I are happy to recommend the Superdiversity Centre’s CQ Audit, Report and CQ Qualmark as a great way to add value to businesses that value cultural competence.

The report the Superdiversity Centre wrote us analysing the results of the CQ Audit) was pragmatic, incisive and helpful. It identified the low-hanging fruit which we are implementing with good results, along with training in CQ and subconscious bias.

I am very happy to recommend the Superdiversity’s CQ services.

Robert Hennin
Chief Executive Officer
nib New Zealand

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Testimonial from Penny Simmonds, Chief Executive, Southern Institute of Technology

The Superdiversity Centre for Law, Policy and Business undertook a day and a half Cultural capability (CQ) training for most of Southern Institute of Technology’s staff and some of our international students.

International students comprise 20% of the student base at the Southland Campus of SIT and come from 45 countries around the world. Thus ensuringthey are well-taught and succeed and thrive and go on to be able to find jobs and to stay in Southland is huge for SIT and for the economic development of the whole region.

The Superdiversity Centre’s training was transformational in building on and growing the cultural capability we already had at SIT. Teachers had their eyes opened again to the challenges of  international students and learned to walk in their shoes. They found out how to deepen their own CQ(ability to work with others not like them) and gained a refreshed appreciation of the important things they could do while teaching that would really assist their international students to succeed.

The international students were able to voice their challenges and appreciated their cultural diversity being valued by SIT and the importance placed on helping them to succeed. They also learned to grow their ability to work successfully with kiwi culture. The training was a great success. It was videoed to allow us to use it to train the trainers. In turn, this has allowed SIT to continue to provide CQ training to new staff and students.

I have no hesitation recommending the CQ and unconscious bias training the Superdiversity Centre provides. It added real value to SIT and was transformational.

Penny Simmonds
Chief Executive
Southern Institute of Technology

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